We pride ourselves on fast and discreet delivery. We aim to get your item to your door within days of ordering.

Postage “Discretion is our Priority” All items are packed discreetly and securely and dispatched directly from the Australian warehouse. We charge a flat rate of $12.95 per order, or for orders over $60 only pay $9.95 but when you spend $99 postage is FREE. Allow 3-7 working days for delivery within Australia. Delivery times to remote areas can be longer. Postage is via Australia Post however, in some cases depending on location a courier may be used. We endeavor to have your parcel arrive safe and sound but to guarantee secure postage we have an option for Shipping Protect for an additional fee. If you choose not to add Shipping Protect, we cannot guarantee the security or replacement of your parcel once it is with the courier.

Priority Processing - for a flat fee of $2.99 your order will jump the queue and be processed asap. This helps ensure we can get your parcel to you as soon as possible.

We endeavor to have your parcel arrive safe and sound but to guarantee secure postage we have an option for Shipping Protect (signature on delivery and damage cover) for a flat fee of $3.50. If you choose not to add Shipping Protect, we cannot guarantee the security or replacement of your parcel once it is with the courier. These options are available in your cart.

For all returns, please contact us for a returns form and further details.

Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer a return, refund or exchange policy for change of mind on certain adult products. For more information please contact us prior to purchase.

Ignight Me complies with the Australian Consumer Law (ACL) guidelines regarding product returns, replacement and refunds. Please note:

For faulty products

1. All claims must be made within 12 months of purchase and accompanied by an invoice showing proof of purchase from Ignight Me.
2. The Customer is responsible for returning the product if it can be posted or easily returned. Customer is responsible for the return postage cost.
3. In the case of defective items, a replacement item will be given where stock permits.
4. When a replacement cannot be supplied and/or a major problem with the product is identified a full refund will be provided.

Ignight Me offers returns and refunds where the product:

• Is supplied incorrectly.
• Has been supplied within 90 days of expiration date.
• Has encountered a major failure and is not suitable for the purpose it was sold for.
• Is accompanied by a completed Goods Returns Notice (GRN) (please contact us).

Refunds will NOT be given where:

• The product was NOT purchased from Ignight Me.
• The Ignight Me invoice relating to the refund is MORE than 12 months old.
• The product was not deemed faulty or returned in appropriate manner.
• There has been a change of mind.

PLEASE NOTE: no exchanges or returns are offered for sale items. 

Incorrect size – Lingerie and costumes

We may offer a 30-day exchange of unsuitability of lingerie and costumes from the date of purchase. Additional fees may apply.

To be accepted, all returns must:

* be returned in the original undamaged packaging/box (where applicable).

* have intact tags, still attached to the garment.

* not have been used/worn (except to try on for size).

* not be damaged or soiled.

* not be altered in any way.

Lingerie return exclusions: Latex wear, hosiery and body stockings.

Refunds

Where a refund has be granted, we will process refunds via the same payment method you used to place the order. It may take your financial institution 3-5 business days to refund the money to your account once we have processed the refund request.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

Please note there may be a delay in replacement products and additional postage costs.

Orders that are cancelled may occur restocking fees.